Privacy Policy

Media Mosiac OPC Private Limited ("Company," "we," "us," or "our") operates the website hvac.trustautoins.com under the brand CoolAir USA (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or submit a service inquiry.

By using our Website, you consent to the data practices described in this policy. If you do not agree, please do not access or use the Website.

Information We Collect

We collect information you provide directly and information gathered automatically when you use the Website.

Information You Provide:

• First and last name
• Phone number
• ZIP / postal code
• Type of HVAC service required (AC repair, installation, heating, etc.)
• Any additional details submitted through our quote request form

Information Collected Automatically:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages viewed, time spent on site, and referring URL
• Device identifiers and session data
• Cookie and tracking pixel data (see Section 4)

How We Use Your Information

We use the information we collect for the following purposes:

• To match you with licensed HVAC contractors or service providers in your area
• To respond to your inquiries and fulfil quote requests
• To send follow-up communications related to your HVAC needs
• To improve the functionality and user experience of our Website
• To monitor and analyse usage patterns and trends
• To comply with applicable laws and legal obligations
• To detect, prevent, and address fraud or technical issues
• To send promotional or informational communications (you may opt out at any time)

Sharing of Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• HVAC Service Providers & Contractors: We share your contact and project details with independent HVAC technicians and service networks who may contact you regarding your inquiry.
• Marketing & Advertising Partners: We may share anonymised or aggregated data with advertising partners (e.g., Google Ads, Meta) to deliver relevant ads.
• Analytics Providers: We use third-party analytics tools such as Google Analytics that receive usage data.
• Legal Requirements: We may disclose information if required by law, regulation, or valid legal process.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Cookies & Tracking Technologies

Our Website uses cookies, web beacons, pixels, and similar technologies to enhance your experience and collect usage data.

• Essential Cookies: Required for the Website to function properly.
• Analytics Cookies: Help us understand how visitors interact with the Website (e.g., Google Analytics).
• Advertising Cookies: Used to deliver targeted advertisements and measure campaign effectiveness (e.g., Google Ads, Meta Pixel).
• Session Cookies: Temporary cookies deleted when you close your browser.

You may disable cookies through your browser settings. Note that doing so may affect certain features of the Website. To opt out of interest-based advertising, visit optout.aboutads.info or youronlinechoices.eu.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Lead and inquiry data is typically retained for up to 24 months from the date of submission. You may request deletion of your data at any time by contacting us (see Section 11).

Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request erasure of your personal data ("right to be forgotten").
• Objection: Object to certain uses of your data, including for direct marketing.
• Portability: Request transfer of your data in a machine-readable format.
• Opt-Out of Communications: Unsubscribe from marketing emails using the link in any email we send, or by contacting us directly.

To exercise any of these rights, please contact us using the details in Section 11.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for data in transit and access controls for stored data.

However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Third-Party Links

Our Website may contain links to third-party websites. These sites have their own privacy policies and we are not responsible for their content or data practices. We encourage you to review the privacy policy of any third-party site you visit.

Children's Privacy

Our Website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child under 18 without parental consent, we will take steps to delete that information promptly.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of the Website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: